Terms of Service

Terms of Service

Take a moment to read our online shopping Terms of Service to understand how they apply to your online purchase of any products or services.

Product Sales and Availability
All products displayed on our website are subject to availability and will be only delivered to areas within the Republic of South Africa. All prices shown on our site are quoted in South African Rands and are valid and effective only in the Republic of South Africa. We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. We will inform you as soon as possible if any products or services ordered by you are not available.

Content Errors

We regret that no order will be accepted if we identify a material error in the description of any of our goods or services or their prices on our website. Packaging may vary from that shown on our website.


You will be charged the prices that are reflected online, subject to availability and delivery address. The prices include Value-Added Tax.

• Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations.
• Special promotions apply only to items on your original online order (i.e. not on items which are added after the order was placed).
• Discount vouchers are only applicable to items that are not on sale.
• A delivery fee will be charged for each order unless stated otherwise.

When you order online, funds equal to the total value of your order will be reserved against the card you are paying with during the checkout process.
By submitting your order, identity number and payment card details you warrant that you are authorised to make payment with the payment card and that there are sufficient funds available to pay for the order.

Deliveries are made Monday to Friday, 7 a.m. – 5 p.m.; Herbology Life does not deliver on Public Holidays within the Republic of South Africa.
On delivery, You or your authorised representative will be asked to sign a duplicate copy of the delivery note to confirm receipt. For verification purposes, the person accepting delivery at the delivery address may be required to produce a form of identification. Any person other than yourself who receives the products at the delivery address is presumed to be authorised to accept delivery on your behalf.

Should no-one be in attendance at the time of delivery, the driver will keep the products and will try to contact you to make new arrangements for delivery or collection. We reserve the right to charge an additional delivery fee should it be required. Our liability for any delay in delivery is limited to re-delivery at a later agreed time at no extra charge.
We have outsourced all delivery and collection arrangements to third-party service providers. Accordingly, we cannot, to the extent permitted by law, be liable for any loss or damage caused by them.

General Terms and Conditions
While we will use reasonable endeavour to verify the accuracy of any information we place on the Herbology Life website, we make no warranties, whether express or implied, concerning its accuracy. The Herbology Life website is provided on an “as is” and “as available” basis without any representation or endorsement made. We make no warranties of any kind, whether express or implied, in relation to the Herbology Life website, or any transaction that may be conducted on or through the Herbology Life website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from the course of dealing or usage or trade. We make no warranty that the Herbology Life website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Herbology Life website.

Links to Other Websites
This Website may include links to other internet websites maintained by third parties (“Third Party Websites”). Herbology Life provides Third Party Websites to you solely as a convenience, and the inclusion of Third Party Websites does not imply endorsement by Herbology Life of the Third Party Websites. You access Third Party Websites at your own risk, and by accessing them, you leave the Herbology Life Website. Third Party Websites are not under the control of Herbology Life and Herbology Life is not responsible for the contents of any Third Party Website. You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Herbology Life website and any information provided to or taken from the Herbology Life website by you.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
• any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
• any loss of goodwill or reputation; or
• any special or indirect or consequential losses;
In any case whether or not such losses were within the contemplation of the parties at the date of the Conditions, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Nothing in these Terms of Service shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Comments, Feedback and Other Submissions
We welcome your comments and feedback regarding our Website, our products and our services. We do not, however, accept confidential or proprietary information. Accordingly, all comments, feedback, ideas, suggestions, materials, information and other submissions disclosed, submitted or offered to Herbology Life through this Website or otherwise (collectively “Comments”) are not confidential and will become and remain Herbology Life’s property. The disclosure, submission or offer of any Comments will constitute an assignment to Herbology Life of all worldwide rights, titles and interests and goodwill in the Comments without payment of any compensation. Comments submitted by you must not violate any right of any third party, and must not contain any libellous, abusive, obscene or otherwise unlawful material.

By using this website service, you agree to these Terms and Conditions of website use. Notwithstanding any other provision in theses Terms of Service, nothing herein shall limit your rights as a consumer under South African law.